Really disappointed
Purchased for my 15yo boy getting into surfing. Seams started tearing after 6-7months at which time O'neill replaced the suit with a brand new one however that only lasted 7 months and o'neill only honor the wetsuit warranty from the original purchase date. Just popped in to my local dive shop for glue to try and repair it, and the assistant was shocked at the quality of the seams. I would definitely not recommend.
Quality |
Rated 1 out of 5
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Sizing |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Fits small, 0 is True to size and 2 is Fits large
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O'Neill NZ
Hi Lauren,
Thanks for your review and sorry to hear about your experience, you are correct that out wetsuits are covered for 12 months from the date of the original item purchase. Unfortunately as your wetsuit is outside of the warranty period we are unable to process this under a warranty claim.
We do have an in-house repair centre, that is equipped with specialist sewing machines, spare parts, materials and run by a seamstress who is skilled in wetsuit repairs. We can repair most damaged wetsuits that are not covered by warranty, at a minimal cost. You can get more information regarding repairs on this link: https://au.oneill.com/pages/wetsuit-repairs
Thanks again for your review and apologies to your recent experience