Delivery

Free Shipping and shipping costs

Orders over $100 receive FREE SHIPPING

Orders under $100 incur a $10.95 shipping cost

 

Same day shipping on orders placed before 2pm

Orders placed before 2pm on weekdays will ship that same day. Orders placed on weekends and public holidays will ship the next business day.

Delivery timeframe

Once shipped from our warehouse (in Sydney, Australia), delivery time frame is as follows:

5-9 business days for customers in New Zealand major cities.

8-12 business days for remote parts of New Zealand

Delivery time frames are estimates only. Generally, our delivery speed is towards the lower end of these guides but exceptions do happen. O'Neill will not be held accountable for late deliveries or loss or damage relating to late deliveries.

 

Import Duty and Customs costs for NZ customers

Deliveries to New Zealand may be subject to import duties and/or customs fees. These costs are solely the responsibility of the customer. Orders cannot be returned to sender and O'Neill will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and O'Neill will not be held responsible for any loss of funds as a result of this occurrence. 

Track & Receive your order

You will receive tracking details via email once your item has shipped. If you have provided your mobile number, you should also receive a text message the day your parcel is on board for delivery.

If you are not present to accept your delivery the driver will leave a card with instructions on how to get your parcel.

If you are happy for the driver to leave your order unattended if nobody is home, please ensure you check the “Leave unattended” option during the checkout process. The customer takes full responsibility for lost, stolen or damaged deliveries when this option is checked.